A developer appointed to a key regeneration scheme has rejected claims it ignored allegations of bullying made by market traders.

Property group Grainger plc said Tottenham’s Seven Sisters Indoor Market – also known as the Latin Village – would be at the heart of its new development and pledged to work closely with traders on the market’s future.

A group of traders last week called for a thorough review of the development and claimed Grainger “could not care less” when they complained about being bullied by the market operator.

They claimed the operator was owned by the same person as the organisation appointed to represent their views – the ‘market facilitator’ – creating a clear conflict of interest.

But Grainger denied ignoring complaints and said it had agreed to appoint a new independent market facilitator in response to traders’ concerns.

A spokesperson for the company said: “Grainger is committed to the ongoing future and success of the market and takes any accusations of unacceptable behaviour seriously.

“It is important to clarify Grainger’s role though – we are not the current leaseholder of the market and we didn’t appoint Market Asset Management; we are not, therefore, in a position to respond to these specific allegations directly.

“However, given our involvement in the market, and the wider regeneration of the area, we do take them seriously and have worked to support all parties in finding a workable solution.

“To that end, at the steering group in December, we announced the plan to appoint a new independent market facilitator.”

Grainger has made several promises, secured by legal agreement, to relocate all licensed traders to a temporary indoor market before returning them to the redeveloped Wards Corner.

It has guaranteed an initial three-month rent-free period for traders at the temporary market, which is located 60 metres away at Apex House.

Traders will then have a period of guaranteed rents for up to five years and will be offered business support before, during and after the transition.

The firm will also hold regular meetings with traders and will seek their input on the design of the temporary market.

The spokesperson said: “The indoor market is at the heart of our development, and we are committed to encapsulating and sustaining the culture and vibrancy of the current market in the new development.”